Policy Agreements

UrbanState Refund policy:

We rigorously inspect everything to avoid accidents. To be considered for a store credit note or an exchange, inquiries must be made within 1-3 days of receiving the item.

The original email or number used to make the purchase will receive a store credit note with the exact amount.

UrbanState Shipping Policy:

You will receive a confirmation email after placing your order informing you that our fulfilment team has received it. You will get an email message with your tracking details once your order is fulfilled.